Help Center

How can we help?

Our help center is built for self-service. Most answers live in the FAQ. Manage and Edge customers also have searchable Q&A articles inside their portal — and an AI chatbot is coming soon. Edge customers can reach their named account manager directly from their portal.

Self-serve

Browse FAQ

Common questions about plans, timelines, edits, billing, and how everything works.

Open the FAQ →System

Platform status

Live status of the customer portal, AI generation pipeline, and email delivery.

View status →

Inside the portal

Manage & Edge: searchable help, right in your dashboard.

Manage and Edge customers have a searchable Q&A help library built into the portal. Type a question, get the answer. An AI chatbot for follow-up conversations is coming soon. Edge customers also have their named account manager's contact info on the portal dashboard.

Reviewing AI-Generated Content

How the content review queue works.

Generated content lands in your dashboard's Content Review tab. Blog posts auto-publish on Manage and Edge — you can edit any published post anytime. On Edge, social posts are previewed in the portal before you copy/paste (or auto-publish, once Q3 2026 integrations land).